Problem: Company received a complaint that a senior manager was making inappropriate comments to his staff. Upon investigation, we uncovered additional complaints of favoritism and discrimination against another manager. Solution: We discovered that the person selected to manage the office (the senior manager) had failed in his prior assignments due to poor social and management...
Problem: Customers of telephone services were angry because company frequently missed promised delivery dates and final installations had to be reworked to meet expectations. Within the company, production and installation teams were frustrated because they were always playing “catch-up” due to what they believed were unrealistic sales promises. Conversely, sales teams viewed other employees as...
